Loading...

Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Brody Milligan

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn't do enough to make sure I was satisfied

Service

Wolverhampton cleaned my car, Shrewsbury didn't

Service

Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.

Service

Easy and effortless process

Service

I always feel welcomed and looked after at this dealership.

Service

The people care about the service they provide

Service

Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good

Service

Friendly staff, good working area whilst waiting for service.

Service

As always, courteous service and professional workmanship ensure that my car performs well.

Service

The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.

Service

staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem

Service

Very happy all work was carried out and my car was cleaned inside and out

Service

Work was carried out satisfactorily although car clean wasn't that great

Service

The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.

Service

Long term association and service standards high

Service

Pleased to have courtesy car

Service

Easy to do business with.

Service

What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.

Service

I had my car booked in for 8am said would like ready for lunch time all was well

Service

Very satisfied in all aspects of the service.

Service

Promises not kept

Service

Difficult to make contact with the right person by phone

Service

All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..

Service

Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.

Service

All my questions were answered and my request sorted out.

Service

Job completed when promised.

Service

Never had any cause to mark otherwise

Service

Prompt, to time, organised, polite

Service

Staff were courteous and helpful but problem not resolved

Service

On this occasion there was nothing I could fault whatsoever

Service

Very pleasant staff and experience

Service

Good communication with the service department. Hassle-free appointment

Service

Very happy because they accommodated me with the service while I was away on holiday

Service

Service was fairly quick

Service

Vehicle cleanliness was a big disappointment - car was dirtier inside than when dropping it off and was supposed to have received a vallet. Was also supposed to be washed outside and still had dirt on it when collected.

Service

Clear instructions and completed well within the time scale

Service

Identified problem one day, work completed next day at short notice by arrangement. A lift home and car delivered back valeted that afternoon. Fortunately dealer had the parts in stock!

Service

Our car repair was done very satisfactory and the car was cleaned too

Service

As above

Service

Booking with Rybrook is so much easier and personal than it is with Sytner. Rybrook are more accommodating and easier to deal with compared to any Sytner dealerships I have dealt with. A more personal caring approach so I will use Rybrook again.

Service

Car was serviced as required, and cleaned. Have no complaints, and the service pack is good value!

Service

The staff where courteous and helpful nothing was to much trouble.

Service

The work was completed in the time stated.

Service

Once again an excellent service level provided with work carried as requested even with an extra request added on the day, this followed by many previous equally good visits for work to other vehicles in our household.

Service

Promt service,

Service

Good workmanship

Service

Everything I needed was taken care of

Service

Car was in for a recall. Ready within timescale and loan car arranged. Friendly customer service.

Service

There was lack of communication at the early stages and the vehicle took longer than expected for repair.

Service

Nice chap served me, courtesy car process was simple. Although an update has left me unable to use my audio Bluetooth and the valeting is a let down, always left waiting and looks worse than before. Also an interior valet should be offered.

Service

Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.

Service

As above - work great but never received the body work quotes back

Service

They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.

Service

Fair reflection in my opinion.

Service

After sales bad. courtesy car I had when having a service was awful. It was filthy dirty on the outside & filthy inside with food debris all over the back seat. I did report this but don't know if this was reported on but feel I need to say now

Service

Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .

Service

Reliability. politeness.

Service

Excellent customer service

Service

Staff were friendly and helpful.The showroom and customer facilities are excellent.

Service

It is always a good service

Service

Service is amazing

Service

On time

Service

Excellent service.

Service

Always extremely helpful.i

Service

Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.

Service

Excellent customer service

Service

Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.

Service

These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.

Service

No problems with the car after service.

Service

Reference above statement.

Service

The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.

Service

They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be

Service

Sorted issues I had with the m3 ,moth was to much trouble

Service

Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.

Service

The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.

Service

Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.

Service

Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy

Service

Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.

Service

Kept informed of works completed and on time.

Service

Very happy, kept in contact with me throughout whole process

Service

Seem to be waiting a long time for a small job

Service

The staff were excellent

Service

Chris has a fantastic team from the mechanics to the staff

Service

Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.

Service

Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service

Service

See above and everyone was so polite and helpful

Service

Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient

Service

I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car

Service

Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.

Service

Poor communication, you can never get them on the phone and when they call back they never leave a message !

Service

The service advisor was clear about what the issue was and how it was going to get resolved.

Service

All my issues were solved

Service

I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.

Service

Inside of car wasn't as clean as it should be. Tyre warning light came on after 3 days so not clear if tyre pressures were checked.

Service

Quick, efficient. A marked contrast to my brother in law's experience with Mercedes!

Service

They always keep you in the loop during the day

Service

Luckily it's all got sorted at the end

Service

Well organised booking arrangements thanks to Chrus. Well informed when in dock by Jake. MOT very thorough pointing out minor issues for the future. Excellent valet.

Service

As above, ended up paying close to £500 and quoted £900 for three new tyres that I purchased elsewhere for £500, overpriced and I won't be buying another BMW.

Service

Car was an hour late being collected and late arriving back. Despite ringing to ask if full service was due was told yes, on day I was phoned to say it wasn't due. It then had to be rebooked for 17th July.

Service

Service carried out as promised in the indicated timescale.

Service

Professional and comfortable visit

Service

great quality of work

Service

Everything was explained to me what was done. After service was wonderful. Car always comes back washed and polished.

Service

Work took a day longer than expected but a car was provided no problems

Service

Rybrook Shrewsbury were a breath of fresh air after a stressful day being recovered (badly) by BMW Emergency Services. Staff were courteous and nothing was too much trouble for them it was a perfect dealership experience.

Service

I had car booked in for warranty claim and update idrive software, they didn't do it but told me they had! Please =d discs done at last but still frustrated by being lied to

Service

Excellent quick and always friendly.

Service

Service with a smile. Coffee whilst you wait. Receptionist keeps you updated whilst you wait. Even has the offer of a lift into town.

Service

Car picked up late, brought back late, i had to chase up to see when it was ready (twice), they could not hear the constant rattle the car makes as they said the weather was too hot! I want this rattle fixed!

Service

I am currently having work completed on my car and the garage involved provided me with a courtesy car for the period of work. They also provided me with options for guaranteed wheel repair rather than just knew wheels.

Service

Rybrook give an excellent service

Service

Really helpful dealership, accommodated my specific requirements with no fuss.

Service

Service team very helpful and efficient

Service

MOT and end of warranty completed without any fuss.

Service

The experience was satisfactory.

Service

Polite courteous staff car ready on time

Service

I do not have any negative feeling from your service.

Service

It took longer than expected but it's a pleasant place to wait.

Service

Comfortable surroundings to wait in, friendly staff

Service

Car returned dirty & unwashed!

Service

There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.

Service

The team are very friendly and welcoming

Service

Booked in very easily, arrived early but staff on hand to deal

Service

service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.

Service

Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.

Service

Ace

Sales

Dealership staff helpful polite and knowledgeable

Sales

The centre came to me.

Sales

Very smooth and professional transaction and very helpful staff.

Sales

For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.

Sales

Car was ordered and delivered very quickly. Any queries I had were answered very quickly even via email. Cameron is very approachable and professional.

Sales

We were dealt with extremely well

Sales

first class service and attention

Sales

As previously stated, a very good experience

Sales

Some things weren't explained resulting in a delay in collecting our new car